Feature Release

Overview

We’ve introduced the new Revenue Per Guest (RPG) KPI to give F&B teams greater flexibility in measuring performance. You can now choose to set goals and incentives based on either Revenue Per Check (RPC) or Revenue Per Guest (RPG), depending on your business needs.

What’s New

• Goal and Incentive Plan Configuration: Easily set goals with a new dropdown to select RPC or RPG.
• Dynamic Interface: Field labels, tooltips, and reports update automatically based on your KPI choice.
• Performance Tracking: Manager and server performance cards and modals now display both RPC and RPG metrics.
• Reporting Enhancements: Column headers and reporting views adjust dynamically to the KPI selected.

Why This Matters

• Flexibility: Track performance by checks or by guests, whichever aligns with your business strategy.
• Efficiency: Reduce manual reconciliation and access real-time KPI insights.
• Revenue Growth: Build incentive programs focused on guest count to increase average revenue per guest.

Business Impact

You can now:

• Set and monitor RPC or RPG goals and incentives by meal period.
• Compare server performance using guest-centric or check-centric metrics.
• Align incentives more closely with service models tailored to drive RPG growth.

Overall Theme

The report argues that hospitality is at a turning point, shaped by two forces:

1. Rapid digital transformation** (AI, automation, cloud, data).

2. Rising demand for emotionally resonant, human experiences.**

Technology is not replacing staff — it’s reframing how hotels create personalized, efficient, and scalable guest journeys. The winners will be those that modernize tech stacks, empower teams, and design for personalization at scale.

Key Insights from Industry Leaders

Minor Hotels (Ian Di Tullio, CCO)

  * AI-powered personalization is already boosting conversions.

  * Predictive segmentation, automated upselling, and AI revenue management are delivering real ROI.

  * Big future bet: **agentic AI** for multi-step automation.

  * Principle: “Tech should elevate people, not replace them”.

Hilton Grand Vacations (Onkar Birk, CTO)

  * Launched *MyExplorer+*, an AI recommendation engine that expands guest options.

  * AI is optimizing inventory by reshuffling “orphan nights.”

  * Future: AR/VR “virtual vacation” previews and curated off-property experiences.

  * Overhyped: AI as a full replacement for human roles.

Sojern (Noreen Henry, CRO)

  * GenAI is scaling concierge-level engagement across channels.

  * Their AI Concierge reduced front desk calls by 65%.

  * AI-driven guest marketing now fuels loyalty and direct bookings.

  * Warning: standalone AI tools without integration just add complexity.

Choice Hotels (Brian Kirkland, CIO)

  * AI copilots (like Microsoft Copilot) are boosting productivity 30–50%.

  * Guest-facing AI still early but ChoiceMAX revenue platform already provides real-time pricing recs.

  * Next wave: **autonomous agents** for proactive guest services.

  * AI readiness is now a hiring expectation.

Hospitality Solutions (Chris Boyle, SVP)

  * Hotels must move “beyond the booking” into **retail-led hospitality**.

  * SynXis Retailing lets hotels package upsells and services.

  * Emphasis: unified guest data + AI insights to power personalization.

  * Future: conversational AI-driven booking journeys.

Auberge Resorts (Wynn James, Global Head of Digital)

  * Investing in AI-driven digital advertising, SEO tuned for AI search, and Asana for workflow automation.

  * Overhyped: personalization solutions still fragmented.

  * Preparing for **AI web browsing + search** that will shift digital discovery.

Duetto (Alex Zoghlin, CEO)

  * Focused on **profit-driven hospitality**, not just revenue optimization.

  * Their Dynamic Rate Engine personalizes rates and packages per guest.

  * Future: agentic AI for automated profit strategies across all departments.

  * Critique: generic AI wrappers without hospitality depth are useless.

TUI Group (Pieter Willem Jordaan, CIO)

  * AI is becoming the “new concierge” — delivering proactive, hyper-personalized services.

  * Integrated travel chain allows real-time responses (e.g., upgrades after flight delays).

  * Staff empowerment: nearly 2,000 custom AI assistants built internally.

  * Future: AI as **infrastructure of the internet** driving hyper-personalization.

10 Takeaways for the Future of Hospitality Tech

1.AI is now standard practice** (not experimental).

2.Personalization is expected** by guests.

3. Autonomous AI agents** will drive the next wave.

4. Modernization of legacy systems** is critical.

5.Profitability > revenue** — optimize across all departments.

6. Tech enhances humans**, doesn’t replace them.

7. AI is reshaping marketing & discovery.**

8. Seamless digital guest journeys** are becoming the norm.

9. Culture & training** determine adoption success.

10.Hospitality is shifting to retailing models** with flexible, customizable guest packages.

https://skift.com/insights/state-of-hospitality-tech-in-2025/?utm_source=chatgpt.com

All services have been fully restored, and the application is healthy and performing within normal parameters.

IN-Gauge Tech Pro Services Team

During the last few minutes, we have experienced intermittent issues affecting parts of the application. Some users may encounter errors or slower‑than‑usual performance, particularly when accessing certain reports.

Our engineering team is actively working to restore full stability as quickly as possible.

We will post further updates every 30 mins.

IN-Gauge Tech Pro Services Team

Goal Module Benefits

Clear Performance Visibility

• Servers know exactly what targets they need to hit each week, removing guesswork from their shift performance
• Real-time tracking allows servers to adjust their selling techniques mid-shift to meet goals
• Transparent metrics create a level playing field where everyone understands the expectations

Professional Development

• Weekly tracking periods provide frequent opportunities to improve and learn from performance patterns
• Servers can identify which strategies work best for increasing revenue per check
• Creates measurable achievements for resume building and career advancement discussions

Team Alignment

• When all participating servers work toward the same goal, it fosters collaboration rather than competition
• Experienced servers naturally mentor newer team members to help achieve collective targets
• Shared goals create a supportive environment where success is celebrated together

Incentive Plan Benefits

Progressive Earning Potential

• Three-tier structure rewards consistent improvement, not just top performers
• Even achieving Tier 1 provides additional income beyond base wages and standard tips
• Higher tiers offer increasingly attractive commission percentages, motivating continuous improvement

Financial Predictability

• Servers can calculate potential earnings based on their performance trajectory
• Weekly goals mean more frequent bonus opportunities compared to monthly or quarterly programs
• Multiple ways to increase income: higher check averages AND more efficient table turnover

Skill-Building Rewards

• Incentives directly reward upselling and suggestive selling skills
• Servers who master product knowledge and pairing recommendations see immediate financial benefits
• The program rewards consultative service rather than pushy sales tactics

Strategic Advantages for Server Retention

Motivation Without Burnout

• Achievable tier structure ensures servers at different skill levels can earn incentives
• Weekly resets prevent one bad week from ruining longer-term earning potential
• Focus on revenue per check encourages quality service over volume rushing

Career Investment

• Servers see the restaurant investing in their success through structured compensation
• Performance data provides concrete evidence for promotion considerations
• Creates a professional growth path beyond traditional tipping structure

Competitive Advantage

• Servers can earn significantly more than at restaurants without performance incentives
• Structured program attracts ambitious, service-oriented professionals
• Differentiates the establishment as one that values and rewards excellence

Long-Term Benefits

Income Stability

• Performance-based earnings supplement tip variations during slower seasons
• Servers build regular clientele by consistently delivering experiences that justify higher check averages
• Creates multiple income streams: base wage + tips + performance incentives

Professional Recognition

• Top performers gain recognition beyond informal praise
• Quantifiable achievements provide leverage for schedule preferences and section assignments
• Creates a merit-based environment where effort directly correlates to rewards

Goal Configuration: [Goal Name]

Step 1: Basic Settings Configuration

1. Set Tracking Period: Select [Timeframe Option]
2. Select Outlet: Choose [Outlet Name]
3. Define Meal Period: Select [Meal Period]
4. Choose Goal KPI: Select [KPI Metric]

Step 2: Goal Timeline Setup

1. Set Goal Start Date: Enter [Date]
   • Note: The goal will become active from this date forward

Step 3: Target Improvement Calculation

1. Enter Previous Week Revenue Per Check: Input [Amount]
2. Set Improvement Percentage: Enter [Percentage]
   • The system will auto-calculate:
     • Improvement Amount: [Auto-calculated]
     • Calculated Goal Revenue Per Check: [Auto-calculated]

Step 4: Revenue Gap Analysis

The system will display:

• Last Week's Revenue: [Amount]
• Last Week's Number of Checks: [Number]
• Goal Revenue: [Amount]
• Revenue Increase Expected: [Amount]

Step 5: Goal Participants Selection

1. Click "Select All" checkbox to include all participants
2. Verify all team members are selected:
   • Confirm "[Number] of [Total] selected" appears
   • All staff members should have checkmarks next to their names

Incentive Plan Configuration

Step 6: Incentive Tiers Setup

Configure  performance tiers:

Tier 1:

• Target: [Amount]
• Percentage: [Percentage]
• Estimated Commission: [Amount]

Tier 2:

• Target: [Amount]
• Percentage: [Percentage]
• Estimated Commission: [Amount]

Tier 3:

• Target: [Amount]
• Percentage: [Percentage]
• Estimated Commission: [Amount]

Step 7: Outlet Data Configuration

Enter the following baseline metrics:

1. Average Number of Checks Per Server: [Number]
2. Outlet's RPC: [Amount]
3. Previous Week Checks: [Number]
4. Prior Week Revenue: [Amount]
5. Number of Servers: [Number]

Step 8: Final Review and Activation

1. Verify the progress bar shows complete status
2. Confirm the goal shows as active
3. Review all settings before saving the configuration

Important Notes:

• The system uses auto-calculation features for improvement amounts and estimated commissions
• All participating staff members must be selected for the goal to properly track performance
• The incentive tiers are progressive, encouraging higher performance with increased commission percentages

New Feature Release: Performance-Based Incentive Configuration

Overview

We're excited to announce the release of the Incentive Component, a powerful addition to the Goal Management Module that enables restaurants to create structured, performance-based incentive programs directly tied to measurable KPIs.

Key Features

Multi-Tier Incentive Structure

• Configure up to multiple performance tiers with customizable targets
• Set progressive percentage-based incentives for each tier
• Auto-calculated incentive estimates based on historical data
• Flexible tier thresholds adaptable to different outlets and meal periods

Seamless Goal Integration

• Incentives automatically sync with active goal configurations
• Inherits participant selection from parent goal settings
• Real-time incentive calculations based on actual performance data
• Direct correlation between goal KPIs and incentive triggers

Comprehensive Outlet Data Management

• Track average checks per server for accurate forecasting
• Monitor outlet-level Revenue Per Check (RPC) trends
• Historical data integration for baseline establishment
• Server count management for proper incentive distribution

Benefits for Your Operation

For Management:

• Create motivating incentive structures without manual tracking
• Reduce turnover by offering clear earning potential
• Align team behavior with business objectives
• Automate incentive calculations and reduce payroll errors

For Servers:

• Transparent earning opportunities beyond base wages
• Multiple achievement levels ensure accessible targets
• Weekly performance periods provide frequent earning opportunities
• Clear visibility into incentive potential

How It Works

1. The Incentive Component activates when a goal is configured
2. Set your tier targets based on incremental improvements to your KPI
3. Assign incentive percentages that motivate while maintaining profitability
4. The system automatically tracks performance and calculates earned incentives
5. Incentives are clearly displayed for both management and staff visibility

Best Practices

• Start Conservative: Begin with achievable Tier 1 targets to build team confidence
• Use Historical Data: Base your targets on actual past performance for realistic goals
• Progressive Percentages: Ensure each tier offers meaningful increases to maintain motivation
• Regular Reviews: Adjust tiers quarterly based on seasonal patterns and team development

Technical Specifications

• Auto-Calculation Engine: Reduces configuration time and eliminates manual errors
• Real-Time Syncing: Instant updates between goal modifications and incentive adjustments
• Scalable Architecture: Supports unlimited participants and multiple concurrent incentive programs
• Data Validation: Built-in checks ensure logical tier progression and percentage structures

Getting Started

Access the Incentive Component through:

1. Navigate to your Goal Configuration screen
2. Complete basic goal settings
3. Scroll to the "Incentive Plan" section
4. Configure your tiers and outlet data
5. Save and activate with your goal

IN-Gauge Platform Maintenance Successfully Completed

We’re pleased to share that the scheduled maintenance was successfully completed.

What’s New:

• Performance Optimizations: Enhancements have been implemented to improve overall system speed and responsiveness.
• Security Upgrades: Updates were applied to strengthen our security posture and protect user data.

IN-Gauge services are now fully operational. Thank you for your patience and planning during the brief downtime.

— The IN-Gauge Team

Overview:
This release introduces a set of enhancements to the F&B Manager and Server Dashboards, along with a comprehensive redesign of the Goal Configuration page. These updates are focused on improving data accessibility, enabling deeper performance analysis, and streamlining configuration workflows across the platform.

Key Enhancements:

1. Modal Enhancements in Manager & Server Dashboards

Server KPI Modal from Leaderboard:
Managers can now click on a server's name in the leaderboard to open a detailed KPI modal:

• Displays key metrics like Revenue Per Check, tips, check count, and more.
• Enables server switching via dropdown, month selection, and an option to view all-server aggregated data.
• Aimed at streamlining performance reviews without navigating between dashboards.

Server Dashboard Restriction:
Servers have access to the same modal structure, but only for their own performance, maintaining role-based visibility and clarity.

Column-wise Tips per Meal Period:

• The Tips per Meal Period card has been updated to a column-wise layout for easier scanning and comparison.
• Available in both Manager and Server Dashboards.

Revenue Per Check Modal (Manager Dashboard):

• New expandable modal providing detailed MTD KPI, high day/low day values, and trend context for Revenue Per Check.

2. Goal Configuration Page Redesign

Modernized UI & View Mode:

• A fresh new layout introduces structured steps, a progress bar, and clear visual hierarchy.
• View mode allows reviewing goal details without entering edit mode.

Editable Goal Setup:

• Seamless transition into edit mode with tooltips and validations.
• Fields include outlet, meal period, KPI, goal timeline, and server selection.
• Upcoming enhancements will introduce fields like per-server impacted revenue, projected revenue delta, and more.

Benefits:

Improved Visibility & Decision Support:

• Managers gain quick access to detailed server metrics for timely performance interventions.

Streamlined Configuration:

• Redesigned Goal Configuration boosts productivity and reduces setup errors.

Cleaner Experience Across Roles:

• Server views are simplified and focused, while manager views are enhanced for analysis and oversight.

Overview:
This release optimizes the platform’s navigation and search functionality by refining filtering, enhancing search behavior, and improving overall performance. The updates ensure that end users experience swift, relevant searches tailored to hospitality entries only.

Key Enhancements:

1. Filtering Improvements

   • Enhanced Data Filtering:
     Updates to the API call and data transformation processes now filter out non-hospitality entries before rendering.
   • Client-Side Filtering:
     If filtering is processed on the client, the filter() method within the service layer has been modified to ensure only relevant properties appear.

2. Improved Search Behavior

   • Partial Match & Highlighting:
     The search component now supports fuzzy search—leveraging Angular’s built-in pipes or Fuse.js—so that partial matches are accurately found and highlighted.
   • Performance Boost with RxJS:
     Implementation of RxJS debounce limits excessive API calls, resulting in more efficient and responsive search performance.

3. Enhanced Usability & Reduced Scrolling

   • Result Limitation:
     Search results are now capped at 10–15 entries per search to streamline the user experience and minimize scrolling.
   • "Show More" Option:
     A "Show More" button has been added when search results exceed the limit, ensuring users can access additional entries when needed.

4. Code Updates

   • Search Logic Update:
     Modifications to the search logic in search.component.ts incorporate all the above enhancements, ensuring seamless integration with the IN-Gauge platform.

Benefits:

• Increased Relevance:
  Users receive search results that strictly pertain to hospitality, reducing noise and irrelevant entries.
• Improved Performance:
  The RxJS debounce implementation and refined API calls lead to faster, more efficient data processing and rendering.
• Enhanced User Experience:
  Limiting results and providing a “Show More” option minimizes scrolling while making it easier for users to find what they need. Partial match highlighting further assists in quickly identifying the desired property.
• Cleaner and More Maintainable Code:
  These updates simplify future development and troubleshooting by improving code clarity and functionality within search.component.ts.