Overview- Release Feb 2nd 

AI Insight Reports are now stored in IN-Gauge with improved organization and faster retrieval. This release note explains how to access and view all available reports.

Viewing Active Reports

Active AI Insight Reports (generated within the retention window) are accessible directly from the application:

1. Navigate to the Reports section in your dashboard
2. Select AI Insight Reports from the report type menu
3. Use the available filters to narrow results by location, date range, or report type
4. Click any report row to view details or download

Active reports load instantly and are always available in the standard UI.

Understanding Report Availability

Reports now follow a tiered storage model:

Reports are automatically archived based on age to optimize system performance and reduce storage costs. The archive metadata is indexed in DynamoDB, meaning the system knows exactly which reports exist even after they're moved to long-term storage.

Requesting Archived Reports

If you need a report that is no longer visible in the UI:

1. Contact your system administrator or submit a restore request through the support portal
2. Provide the report date range, location, and report type
3. The administrator will initiate the restore process
4. Restored reports will temporarily appear in your Active Reports view

Note: Archived report restoration follows asynchronous SLAs and may take up to 24 hours depending on the storage tier.

Key Changes from Previous System

• Faster active report retrieval — Reports in the active store now load more quickly
• Improved search — DynamoDB indexing enables faster lookups across large report volumes
• Clear separation — Active vs. archived status is now explicit, avoiding confusion about report availability
• Tenant isolation — Reports are securely isolated per organization with enhanced access controls

Questions?

If you cannot locate a report you expect to see, verify the date falls within the active retention window. For reports outside this window, follow the archived report request process above.

Coming Soon: Test Properties in January - Full Roll out in February 2026

What's New

We're excited to introduce Food & Beverage Yield (FBY), a new performance metric designed to give managers a fair, normalized view of server sales performance across your restaurant operations.

What is FBY?

FBY measures how much revenue a server generates per guest relative to your outlet's average entrée price. This creates an apples-to-apples comparison that works across different restaurants, regardless of menu pricing.

The Formula:

FBY = (Server's Average Revenue per Guest ÷ Outlet Average Entrée Price) × 100

For example, if a server averages $72 per guest and your average entrée is $34.76, their FBY would be approximately 207% — meaning they generate roughly 2x the entrée value per guest through appetizers, drinks, desserts, and upselling.

How the Leaderboard Card Works

Benchmark Card

The dark blue summary card shows your Top 20% Benchmark — the average FBY of your top-performing servers. This provides a realistic, data-driven target rather than an arbitrary goal.

Server Rankings

Each server row displays their rank, name, FBY percentage, and performance relative to the benchmark:

The percentage indicator (e.g., +40.7% or -9.2%) shows how far above or below the benchmark each server falls.

Filtering Options

• Meal Period: Breakfast, Lunch, Dinner, or All
• Time Range: Weekly view with date range selector

Detail Modal

Click on the leaderboard to open an expanded view with additional metrics per server:

• Revenue per Check
• Average Revenue per Guest
• Average Tip %
• Total Tips
• Total Revenue
• FBY

Filter by meal period (Breakfast, Lunch, Dinner) and time range (WTD, MTD, YTD, or specific month). Export data using the download button for further analysis.

Why FBY Matters

FBY helps you identify coaching opportunities by showing which servers excel at maximizing guest spend — and which may benefit from training on upselling, menu knowledge, or guest engagement. Because it's normalized to entrée pricing, you can fairly compare performance across different outlets in your portfolio.

New Feature Release: Performance-Based Incentive Configuration

Overview

We're excited to announce the release of the Incentive Component, a powerful addition to the Goal Management Module that enables restaurants to create structured, performance-based incentive programs directly tied to measurable KPIs.

Key Features

Multi-Tier Incentive Structure

• Configure up to multiple performance tiers with customizable targets
• Set progressive percentage-based incentives for each tier
• Auto-calculated incentive estimates based on historical data
• Flexible tier thresholds adaptable to different outlets and meal periods

Seamless Goal Integration

• Incentives automatically sync with active goal configurations
• Inherits participant selection from parent goal settings
• Real-time incentive calculations based on actual performance data
• Direct correlation between goal KPIs and incentive triggers

Comprehensive Outlet Data Management

• Track average checks per server for accurate forecasting
• Monitor outlet-level Revenue Per Check (RPC) trends
• Historical data integration for baseline establishment
• Server count management for proper incentive distribution

Benefits for Your Operation

For Management:

• Create motivating incentive structures without manual tracking
• Reduce turnover by offering clear earning potential
• Align team behavior with business objectives
• Automate incentive calculations and reduce payroll errors

For Servers:

• Transparent earning opportunities beyond base wages
• Multiple achievement levels ensure accessible targets
• Weekly performance periods provide frequent earning opportunities
• Clear visibility into incentive potential

How It Works

1. The Incentive Component activates when a goal is configured
2. Set your tier targets based on incremental improvements to your KPI
3. Assign incentive percentages that motivate while maintaining profitability
4. The system automatically tracks performance and calculates earned incentives
5. Incentives are clearly displayed for both management and staff visibility

Best Practices

• Start Conservative: Begin with achievable Tier 1 targets to build team confidence
• Use Historical Data: Base your targets on actual past performance for realistic goals
• Progressive Percentages: Ensure each tier offers meaningful increases to maintain motivation
• Regular Reviews: Adjust tiers quarterly based on seasonal patterns and team development

Technical Specifications

• Auto-Calculation Engine: Reduces configuration time and eliminates manual errors
• Real-Time Syncing: Instant updates between goal modifications and incentive adjustments
• Scalable Architecture: Supports unlimited participants and multiple concurrent incentive programs
• Data Validation: Built-in checks ensure logical tier progression and percentage structures

Getting Started

Access the Incentive Component through:

1. Navigate to your Goal Configuration screen
2. Complete basic goal settings
3. Scroll to the "Incentive Plan" section
4. Configure your tiers and outlet data
5. Save and activate with your goal

Introduction of IN-Gauge Metropolitan Benchmarking Card

 Announcing the launch of the new IN-Gauge Metropolitan Benchmarking Card, designed to provide property managers with enhanced insights into their property's performance relative to other properties within the same metropolitan region. 

Key Features:

1. Metropolitan Benchmarking: Property managers can now view the performance of their property against all other properties in the same metropolitan region, enabling them to assess their standing and identify areas for improvement.
2. Comparative Analysis: Property managers can understand how their property's Incremental Revenue, Room Upsell Conversion rates, and Length of Stay compare to similar properties in the metropolitan area, helping them gauge the effectiveness of their revenue management strategies and optimize upselling opportunities.
3. Performance Alerts: Property managers will receive notifications or alerts if their property's performance significantly deviates from the metropolitan benchmark, allowing them to take immediate corrective actions and stay competitive.
4. Customizable Reports: The BI team has developed customizable dashboards and reports for property managers, providing them with a user-friendly interface to access and interpret benchmarking data effortlessly. These reports can be shared with stakeholders and senior management for decision-making purposes.
5. Data Integrity and Reliability: The BI team has implemented data validation and quality checks to maintain the integrity and reliability of benchmarking data, ensuring that outliers or errors are promptly identified and addressed.
6. Predictive Analytics: The BI team has developed predictive analytics models that can anticipate changes in property performance within metropolitan regions, allowing property managers to proactively adjust strategies and stay ahead of the competition.
7. Training and Support: The BI team will provide training and support to property managers on how to interpret and use the benchmarking data effectively, empowering them to make informed decisions and drive performance improvements.

This release represents a significant milestone in our commitment to providing property managers with actionable insights and tools to optimize property performance and drive business success. We look forward to your feedback as we continue to enhance the capabilities of the IN-Gauge Metropolitan Benchmarking Card.

Objective: In our continuous effort to enhance your learning experience, we are excited to introduce improvements to our mobile app's learning check feature. We have addressed an inconsistency in answer labeling between our web platform and the mobile app, making it easier for you to navigate and understand your training materials.

Mobile App Learning Checks: In the mobile app, learning checks now display answer options labeled as A, B, C, and D alongside the actual answer content. This aligns the mobile app's answer labeling system with the web platform, ensuring a consistent and intuitive experience for users.

Why is this important? Previously, the mobile app presented answers without corresponding labels, potentially causing confusion, especially when answer options referred to specific labels like "A & C" or "B, E & F." This update aims to eliminate any discrepancies and improve clarity during your learning checks.

Recommendation for Clarity: To further enhance your experience, we recommend aligning the answer labeling system in the mobile app with the web platform's format. Alternatively, we are exploring options to provide guidance within the mobile app interface to help you better understand the relationship between answer content and labels.

We are committed to continually enhancing your learning experience, and we hope that these improvements contribute to a more consistent, user-friendly, and engaging training environment. Thank you for choosing our platform for your learning needs.

If you have any feedback or questions, please don't hesitate to reach out to our support team. Your input is invaluable as we strive to make your learning journey even better.

New Feature: Inline Record Editing

1. Inline Record Editing: We have introduced a new feature that allows Auditors on ING-Gauge the ability t to audit one or many records by selecting the edit icon one or many fields and making inline adjustments. This feature is designed to substantially reduce auditing time
2. Dropdown Field Management: We have added strict control to dropdown fields like Agent and Product, ensuring that you can only select existing options from the dropdown. You can also create new agents or products conveniently through the Edit Product Metric drawer
3. Performance Optimization: We understand the importance of a responsive and smooth application. In this release, we have optimized performance.

How to Access the New Features:

To start using the new inline record editing feature . 

1. To access the Audit Trail card settings, the user is required to navigate to the property dashboard and click on the "Settings" option.
2. By default, the Audit Trail status is initially set to "Error." However, it is important to note that the Audit user has the flexibility to select and assign any desired auditing status according to their requirements.
3. When there is a need to make modifications to any of the records within the Audit Trail, the process is straightforward. The user simply needs to click on the specific record they wish to edit. This action will enable them to modify any of the open fields within the record.
4. After making the necessary edits to the record, the user can save their changes by clicking on the green "Accept" icon. Additionally, the end user has the option to approve an edited record, thus confirming the changes.
5. Furthermore, the Audit user has the capability to create new products or users directly from the drawer within the Audit Trail interface. This functionality provides a convenient way to expand and manage the available resources within the system.