Welcome to your first AI-powered performance report! This comprehensive document provides strategic insights to help you lead your team to greater success. Let me walk you through each section and what it means for you as a Champion.

Section 1: Training Pairing Recommendations

This powerful feature identifies strategic mentorship opportunities within your team. The AI analyzes performance patterns and suggests optimal pairings where:

• High performers are matched with developing agents based on complementary skills
• Each pairing includes specific focus areas from your service framework
• Expected improvement timelines are provided (typically 3-8 weeks)

What you'll see: The system identifies your top performers in specific skill areas (like premium value selling or high-conversion techniques) and pairs them with team members who would benefit most from that expertise. This isn't about pointing out weaknesses—it's about accelerating everyone's success through targeted knowledge transfer.

Section 2: Agent Focus - Individual Performance Metrics

This section provides a comprehensive view of each team member's performance, divided into:

Top Performers

• Their total incremental revenue generated
• Number of successful transactions
• Average transaction value
• Their specialty area (e.g., "Premium Rooms etc")

Agents Requiring Development

For team members with growth opportunities, you'll see:

• Performance Gap Analysis: Objective insights about where opportunities exist
• Coaching Focus: Specific, actionable areas for improvement
• Timeline for Growth: Realistic expectations for skill development

Key insight: The report focuses on potential rather than issues.
For example, if someone has high activity but lower average values, it highlights this as an "opportunity for value anchoring development" rather than a deficiency.

Section 3: Property Summary

This executive overview provides four strategic insights:

1. Top Revenue Opportunity: Identifies your highest-potential revenue stream
2. Primary Focus Area: The key strategic initiative for maximum impact
3. Key Success Target: A specific, achievable goal based on current performance
4. Performance Trend: Overall trajectory of your team's results

What makes this valuable: Instead of drowning in data, you get clear, actionable priorities that show exactly where to focus your leadership energy.

Section 4: Priority Action Items

The report concludes with typically 2-3 specific action items, each including:

• Clear description of the opportunity
• Target KPIs to track progress
• Expected revenue impact in concrete terms

Example format you'll see:

• Action item with specific focus area
• Which team members or segments to target
• Measurable expected outcomes
• Monthly revenue increase projections

Important Context: Soft Launch Disclaimer

You'll notice a disclaimer at the bottom noting this is part of a soft launch. This transparency is intentional—we're continuously refining the AI model based on real-world results and your feedback. Your input during this phase is invaluable for ensuring accuracy and relevance.

How to Use This Report as a Champion

1. Start with the Priority Action Items - These are your quick wins
2. Review the Training Pairings - Facilitate these mentorship connections
3. Use Individual Metrics for one-on-ones - Data-driven coaching conversations
4. Track the Property Summary weekly - Monitor your progress against targets
5. Celebrate wins publicly - Use the Top Performers section for recognition

What You Won't See

The report is designed to be constructive and actionable. You won't see:

• Punitive language or negative framing
• Overwhelming data without context
• Recommendations without clear timelines
• Metrics without actionable next steps

Your Role in Making This Successful

As a Champion, this report empowers you to:

• Lead with data-driven insights
• Facilitate peer learning and mentorship
• Focus on highest-impact activities
• Track and celebrate measurable progress
• Provide structured feedback through our ticketing system if something seems off

Remember, during our soft launch, your feedback is crucial. If you notice any data points that need investigation, submit a ticket with details—our team will respond quickly to maintain platform quality while you focus on driving results.

This report transforms complex data into your strategic playbook for success. Each week, you'll see how your leadership directly impacts these metrics, creating a powerful feedback loop that accelerates your entire team's performance.

We are deploying the first iteration of AI Insights to approximately 20 hotels.
This soft launch delivers the initial layer of AI Insights to Property Champions.

Included Functionality

The soft launch encompasses three core insight categories:

Strategic Training Recommendations

• Pairing mechanics: Top performers in specific product categories are identified and recommended as training partners for developing agents
• Focus areas: Service-based sales methodology and mastery of the wheel mechanics

Agent-Level Performance Analysis

• Identification of top performers by specific performance vectors
• Flagging of agents requiring support with granular focus on performance gaps and opportunity areas
• Diagnostic output based on current data patterns within the ING ecosystem

Executive Revenue Opportunity Mapping

• Quantification of potential revenue impact if identified training improvements are implemented
• Based on performance delta analysis between current state and observed top-performer benchmarks within the dataset

Delivery Cadence and Data Processing

• Insights delivery: Once per week
• Data scope: AI Insights processes exclusively against data ingested and available within the IN-Gauge framework

Model Development and Accuracy

This soft launch establishes the foundation for AI Insights. Model precision will strengthen as we:

• Ingest additional data across more properties and time periods
• Refine feature engineering based on observed performance correlations
• Tune model parameters against validated outcomes

The recommendations generated are actionable and data driven. As we expand the training dataset and feedback, the model's pattern recognition and recommendation specificity will become increasingly refined.

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Collaborative Approach - Augmenting Expertise, Not Replacing It

AI Insights is designed to augment existing expertise and institutional knowledge,
The system:

• Surfaces data patterns at scale that would be time-prohibitive to identify manually
• Provides a data-backed foundation for strategic conversations between Champions, and CSCs.
• Enables faster identification of training opportunities and revenue optimization paths

The AI identifies the what—Champions and CSCs expertise determines the how and when.

Testing Timeline and Expansion

• Weeks 1-2: Active testing across the 20-property cohort to refine model veracity and output fidelity
• Objective: Ingest and process performance datato optimize recommendation algorithms before broader deployment
• Expansion criteria: Demonstrated consistency in recommendation accuracy and actionable insight generation

Upon successful completion, we will expand to the full customer base.

Overall Theme

The report argues that hospitality is at a turning point, shaped by two forces:

1. Rapid digital transformation** (AI, automation, cloud, data).

2. Rising demand for emotionally resonant, human experiences.**

Technology is not replacing staff — it’s reframing how hotels create personalized, efficient, and scalable guest journeys. The winners will be those that modernize tech stacks, empower teams, and design for personalization at scale.

Key Insights from Industry Leaders

Minor Hotels (Ian Di Tullio, CCO)

  * AI-powered personalization is already boosting conversions.

  * Predictive segmentation, automated upselling, and AI revenue management are delivering real ROI.

  * Big future bet: **agentic AI** for multi-step automation.

  * Principle: “Tech should elevate people, not replace them”.

Hilton Grand Vacations (Onkar Birk, CTO)

  * Launched *MyExplorer+*, an AI recommendation engine that expands guest options.

  * AI is optimizing inventory by reshuffling “orphan nights.”

  * Future: AR/VR “virtual vacation” previews and curated off-property experiences.

  * Overhyped: AI as a full replacement for human roles.

Sojern (Noreen Henry, CRO)

  * GenAI is scaling concierge-level engagement across channels.

  * Their AI Concierge reduced front desk calls by 65%.

  * AI-driven guest marketing now fuels loyalty and direct bookings.

  * Warning: standalone AI tools without integration just add complexity.

Choice Hotels (Brian Kirkland, CIO)

  * AI copilots (like Microsoft Copilot) are boosting productivity 30–50%.

  * Guest-facing AI still early but ChoiceMAX revenue platform already provides real-time pricing recs.

  * Next wave: **autonomous agents** for proactive guest services.

  * AI readiness is now a hiring expectation.

Hospitality Solutions (Chris Boyle, SVP)

  * Hotels must move “beyond the booking” into **retail-led hospitality**.

  * SynXis Retailing lets hotels package upsells and services.

  * Emphasis: unified guest data + AI insights to power personalization.

  * Future: conversational AI-driven booking journeys.

Auberge Resorts (Wynn James, Global Head of Digital)

  * Investing in AI-driven digital advertising, SEO tuned for AI search, and Asana for workflow automation.

  * Overhyped: personalization solutions still fragmented.

  * Preparing for **AI web browsing + search** that will shift digital discovery.

Duetto (Alex Zoghlin, CEO)

  * Focused on **profit-driven hospitality**, not just revenue optimization.

  * Their Dynamic Rate Engine personalizes rates and packages per guest.

  * Future: agentic AI for automated profit strategies across all departments.

  * Critique: generic AI wrappers without hospitality depth are useless.

TUI Group (Pieter Willem Jordaan, CIO)

  * AI is becoming the “new concierge” — delivering proactive, hyper-personalized services.

  * Integrated travel chain allows real-time responses (e.g., upgrades after flight delays).

  * Staff empowerment: nearly 2,000 custom AI assistants built internally.

  * Future: AI as **infrastructure of the internet** driving hyper-personalization.

10 Takeaways for the Future of Hospitality Tech

1.AI is now standard practice** (not experimental).

2.Personalization is expected** by guests.

3. Autonomous AI agents** will drive the next wave.

4. Modernization of legacy systems** is critical.

5.Profitability > revenue** — optimize across all departments.

6. Tech enhances humans**, doesn’t replace them.

7. AI is reshaping marketing & discovery.**

8. Seamless digital guest journeys** are becoming the norm.

9. Culture & training** determine adoption success.

10.Hospitality is shifting to retailing models** with flexible, customizable guest packages.

https://skift.com/insights/state-of-hospitality-tech-in-2025/?utm_source=chatgpt.com

The launch of the Food & Beverage (F&B) package within the IN-Gauge platform. This new addition provides detailed performance metrics for restaurant operations by integrating POS data and delivering KPIs for servers and managers.

Key Features

F&B Package Subscription

• Admins can subscribe customers to the F&B package through the Admin Panel.
• Customers can subscribe to multiple packages simultaneously, including Front Desk, Service Delivery, and Food & Beverage.

F&B Package Roles

Two new roles introduced:

• Food & Beverage Manager: Provides access to F&B department-wide analytics.
• Food & Beverage Server: Offers individual access to self-performance data.

Key Performance Indicators (KPIs)

• Primary KPIs: Tips per Server, Tip Percentage, Net Sales, Average Revenue Per Guest, Average Check Size.
• Derived KPIs: Number of Guests, Number of Checks.

F&B Dashboard

• Interactive Dashboards: Role-specific KPIs with rich visualizations.
• Date Filters: Filter data by MTD, WTD, YTD, Yesterday, and Weekly options.

Dashboard Cards

• Server Leaderboard: Ranks servers based on key KPIs.
• Average Tip Percentage: Displays tips as a percentage of sales.
• Server Performance: Tracks rank changes over time.
• Performance (Manager): Highlights areas for server improvement.
• Average Check Size: Analyzes bill value trends.
• Average Revenue Per Guest: Shows revenue trends per guest.
• Tips Per Shift: Visualizes tips across different shifts.

F&B Product Taxonomy

• A dedicated taxonomy for F&B products designed to provide a clear and organized structure for classifying various products, ensuring consistency and reporting capabilities across different restaurants and brands. 
• Filters for department-specific products on listing pages.

Additional Enhancements

• Role-Specific Data Access: Ensures security and operational alignment.
• Expanded Card Views: Offers in-depth performance insights for better decision-making.

Scheduled Maintenance Announcement

To support the rollout of these exciting updates, we will be performing a scheduled maintenance to enhance system performance and security.

Maintenance Details:

• Date: Saturday, January 11th, 2025
• Time: 6:30 AM IST (Friday, January 10th, 2025, 8:00 PM EST)
• Estimated Downtime: 30 minutes

Please plan accordingly to minimize any disruption to your operations.

Thank you for your continued support!

Best regards,
IN-Gauge Tech Pro Services Team

As of October 5th, 2024, the Metropolitan card is deployed as the default card on the property dashboard, following requests from customers and our operations team. The card is positioned in the center column of IN-Gauge, directly below the current KPI card.

Understanding the Metropolitan Card

The Metropolitan Benchmarking Card is designed to provide property managers with detailed insights into their property's performance compared to others within the same metropolitan area. It focuses on key performance indicators (KPIs) such as Incremental Revenue, Occupancy, and RevPar Impact, among others. The card visualizes these KPIs through bars, where the length represents the highest value in the area, and color indicates performance relative to the average. Users can view trends over time, export data, and customize which KPIs are displayed.

As of August 2024, hotel upselling has become a crucial strategy for maximizing revenue and enhancing guest experiences. Here are some key trends and stats:

1. Personalization: The focus on personalized upselling continues to grow. Approximately 74% of travelers are more likely to book with a brand that offers personalized recommendations, leading to higher upsell conversion rates and increased guest loyalty. Hotels are leveraging data analytics to tailor offerings, significantly boosting their upsell effectiveness.
2. Tech Integration: Technology is playing a pivotal role in transforming the guest experience and facilitating upselling. For example, 67% of guests now prefer using a mobile app for check-in and room selection, providing an opportunity for hotels to offer personalized upsell suggestions through these platforms.
3. Sustainability: With 82% of travelers considering sustainable practices important, hotels are increasingly offering eco-friendly upsell options, such as green room upgrades or sustainable amenity packages. This not only attracts eco-conscious guests but also enhances brand perception.
4. Ancillary Revenue: Beyond traditional room upgrades, hotels are expanding their upselling efforts to include ancillary services like curated local experiences and exclusive partnerships with nearby attractions. This approach can increase revenue per customer by 10-30%.
5. Dynamic Pricing and Yield Management: Upselling is also being integrated with dynamic pricing strategies, allowing hotels to adjust prices based on demand and capture guests with varying spending capacities, thereby maximizing revenue during peak periods.

These trends indicate that hotels are increasingly relying on personalized, technology-driven, and sustainable upselling strategies to drive revenue growth in 2024 and beyond(Upselling Solutions,Bismart Blog,Amadeus Hospitality).

We are enhancing our security measures to support our growing base of global customers by integrating Auth0 with IN-Gauge. This marks an exciting milestone in our journey, as we prioritize the protection of our customers' data and the integrity of our platform.

We understand the importance of a smooth user experience and have carefully designed our updates to minimize disruptions while delivering improved security measures and enhanced capabilities. Rest assured, your login experience will remain consistent and reliable as we continue to prioritize user satisfaction and security.

With Auth0, we are taking proactive steps to ensure that our authentication processes meet the highest standards of security and compliance. By leveraging Auth0's robust authentication and authorization capabilities, including multi-factor authentication (MFA), single sign-on (SSO), and identity verification, we can safeguard our users' identities and data against unauthorized access and potential threats.

This initiative reflects our commitment to providing a seamless and secure experience for our customers, regardless of their location or the scale of their operations. With Auth0, we can scale our authentication infrastructure to meet the demands of our growing user base, while maintaining the flexibility to adapt to evolving security requirements and industry standards.

Enhanced Security: Auth0 provides robust authentication and authorization capabilities, including multi-factor authentication (MFA), single sign-on (SSO), and identity verification. By leveraging Auth0's security features, you can protect your application from unauthorized access, data breaches, and identity-related attacks. Additionally, Auth0 offers compliance with industry standards and regulations such as GDPR and HIPAA, ensuring that our authentication processes adhere to best practices and legal requirements.