Release Date: 19 February 2026

We are introducing a new enhancement to strengthen engagement and performance within the F&B module: the Motivational Messaging Framework for the F&B Estimated Commission Card.

This update delivers dynamic, context-aware messaging within the Estimated Commission Card, helping servers better understand their performance and stay motivated throughout the incentive cycle.

What’s Included

1. Performance-based messaging: 

Messages are generated based on the latest processed performance data for the active incentive period. They reflect:

• Progress toward the next incentive tier
• Current tier position
• Period-over-period performance trends

Context-aware tone and guidance

2. Messaging adapts depending on performance trajectory:

• Reinforces positive behaviors when performance is trending upward
• Provides encouragement when close to reaching the next tier
• Offers constructive motivation when performance dips

3. Enhanced Estimated Commission Card experience:

The commission view is no longer purely informational. It now acts as a structured performance coaching touchpoint, helping drive clarity around earning potential and improvement opportunities.

This framework is designed to:

• Increase visibility into incentive progress
• Strengthen behavioral reinforcement
• Encourage continuous performance improvement throughout the incentive period

Release Date: 19 February 2026

 We’re introducing several enhancements to make Food & Beverage (F&B) performance insights clearer, more consistent, and easier to interpret across all dashboards and modals.

What’s Included

1. Clear and consistent filtering

Filtering controls are now clearly separated to improve usability and consistency:

• Date Range defines the time period being analyzed
• Summarize By controls how data is aggregated (Daily, Weekly, Monthly)

This separation improves data interpretation and ensures consistent behavior across all F&B views.

2. Quick-select time filters

Frequently used time ranges are now available as one-click presets:

• Yesterday
• Week-to-Date (WTD)
• Month-to-Date (MTD)
• Year-to-Date (YTD)

These shortcuts reduce friction and standardize time selection across dashboards.

3. Goal-aligned performance views

Performance data now automatically aligns with configured goal cycles:

• Weekly goals are displayed in weekly views
• Monthly goals are displayed in monthly views

This ensures performance is always evaluated against the correct goal cadence.

4. New Revenue per Guest (RPG) modal

A new Revenue per Guest view enables managers to:

• Assess guest-spend efficiency
• Analyze revenue relative to guest volume
• Identify opportunities to improve per-guest performance

5. Addition of KPIs to the Performance Card Modal

The Performance modal now dynamically includes operational KPIs based on the active goal type:

• Number of Guests (when goals are defined in Revenue per Guest)
• Number of Checks (when goals are defined in Revenue per Check)

Release Date: 16 February 2026

Release Scope

This release extends the F&B Yield (FBY) Server Leaderboard beyond the initial MVP implementation, which was Toast-only, to support additional POS systems.

The underlying metric, benchmark logic, and interpretation principles remain unchanged, ensuring consistency of performance measurement across POS platforms while enabling broader portfolio adoption.

Purpose & Scope

The FBY Server Leaderboard is a performance and coaching metric designed to measure how effectively servers generate revenue per guest, normalized against each outlet’s menu pricing.

By anchoring performance to the average entrée price, FBY enables fair, comparable insights across:

• Different POS systems
• Different restaurant concepts
• Different price points
• Different locations and meal periods

This release makes FBY available across supported POS integrations, maintaining a consistent methodology regardless of source system.

Core Metric Definition

FBY (%) represents the revenue a server generates per guest as a multiple of the outlet’s average entrée price.

Example

• Average entrée price: $35
• Server revenue per guest: $87.50
• FBY = 250%

This normalization avoids distortions caused by raw check averages or outlet-level averages and allows meaningful cross-location and cross-concept comparison.

Why Benchmarks Exceed 100%

A 100% FBY would indicate that guests only purchased one entrée. In real dining scenarios, guests also purchase beverages, appetizers, desserts, and add-ons.

High-performing servers typically generate 2–3× the entrée value per guest, which is why realistic benchmarks commonly fall between 200–300%, depending on the meal period.

Benchmark Methodology (Top 20%)

Benchmarks are data-driven and outlet-specific.

• Servers are ranked by FBY for a selected:

  • Date range
  • Meal period
• The top 20% of performers are averaged using a weighted calculation to produce the benchmark.
• Benchmarks are calculated separately per meal period (breakfast, lunch, dinner) to reflect different guest behaviors.

This ensures benchmarks are achievable, relevant, and grounded in actual on-property performance.

Typical Benchmark Ranges

Reading the Leaderboard

• Green: Performance above benchmark
• Gold: Within 30% below benchmark
• Red / Gray: More than 30% below benchmark

Additional indicators:

• ± % value shows how far a server is above or below the benchmark
• “X Above / Y Below” summarizes how many servers exceed the benchmark (by design, this will be a minority)

Data Treatment & Accuracy

• Guest count is sourced from POS cover counts
• Revenue is post-discount (actual collected revenue)
• Voids and refunds are excluded
• Comps and discounts reduce FBY, reflecting real sales outcomes
• Servers with insufficient transaction volume may be flagged or excluded to prevent skewed results

These rules are applied consistently across all supported POS systems.

Interpretation Guidelines

• FBY identifies where performance gaps exist, not why

• Root-cause analysis should be supported by additional metrics such as:

  • Revenue per check
  • Beverage, appetizer, and dessert attach rates
  • Tip percentage
• Performance should always be evaluated relative to the benchmark for the same meal period
• Cross-meal-period comparisons (e.g., lunch vs dinner) are not valid

Operational Use Cases

FBY enables:

• Objective, dollar-based coaching conversations
• New-hire progression tracking
• Shift and section scheduling optimization
• Cross-location performance normalization
• Detection of data anomalies (e.g., guest-count inaccuracies)
• Quantification of revenue uplift from training and coaching

FBY is not intended to replace managerial judgment or be used in isolation for disciplinary decisions.

Known Considerations

Certain scenarios may affect interpretation and should be reviewed with context, including:

• Promotional or prix-fixe periods
• Very small sample sizes
• Large parties with incorrect cover counts
• Mixed service roles (bar and floor)
• Catering, delivery, and non-table-service transactions

The issue impacting Incentive processing on IN-Gauge has been resolved.

The root cause was identified and corrected, and the platform is now operating normally.

We apologize for the disruption this caused. If you experience any further issues or have questions, please contact Support.

Thank you for your continued partnership.

We’re aware of an issue impacting Incentive processing on IN-Gauge 

Our engineering teams are actively working on the root cause and resolution. We expect to provide a further update within the next 60 minutes.

We apologize for the inconvenience this may cause and want to assure you this is being treated as a priority. We are focused on resolving the issue as quickly as possible and restoring normal processing.

Thank you for your patience and understanding.

Release Date: 29 January 2026

What’s New

• Estimated Commission Card added to the Server Dashboard, giving servers real-time visibility into expected commission for the active incentive period.
• Shift-based commission view, ensuring calculations align with the selected shift’s incentive configuration.
• Performance Breakdown Modal with day-wise and week-wise sales, RPG/RPC, guests/checks, and commission contribution.
• Progress-to-next-tier indicator showing how close servers are to unlocking a higher commission rate.
• WoW / MoM commission comparison to highlight performance trends.
• F&B incentive payout formula adjustment, now using the Tier 1 entry target as the baseline to ensure accurate, auditable payouts aligned with approved incentive tiers.

Value Added

• Increased commission transparency by clearly linking performance metrics to incentive payouts.
• Stronger motivation and engagement through real-time visibility into progress and earnings.

Overview- Release Feb 2nd 

AI Insight Reports are now stored in IN-Gauge with improved organization and faster retrieval. This release note explains how to access and view all available reports.

Viewing Active Reports

Active AI Insight Reports (generated within the retention window) are accessible directly from the application:

1. Navigate to the Reports section in your dashboard
2. Select AI Insight Reports from the report type menu
3. Use the available filters to narrow results by location, date range, or report type
4. Click any report row to view details or download

Active reports load instantly and are always available in the standard UI.

Understanding Report Availability

Reports now follow a tiered storage model:

Reports are automatically archived based on age to optimize system performance and reduce storage costs. The archive metadata is indexed in DynamoDB, meaning the system knows exactly which reports exist even after they're moved to long-term storage.

Requesting Archived Reports

If you need a report that is no longer visible in the UI:

1. Contact your system administrator or submit a restore request through the support portal
2. Provide the report date range, location, and report type
3. The administrator will initiate the restore process
4. Restored reports will temporarily appear in your Active Reports view

Note: Archived report restoration follows asynchronous SLAs and may take up to 24 hours depending on the storage tier.

Key Changes from Previous System

• Faster active report retrieval — Reports in the active store now load more quickly
• Improved search — DynamoDB indexing enables faster lookups across large report volumes
• Clear separation — Active vs. archived status is now explicit, avoiding confusion about report availability
• Tenant isolation — Reports are securely isolated per organization with enhanced access controls

Questions?

If you cannot locate a report you expect to see, verify the date falls within the active retention window. For reports outside this window, follow the archived report request process above.

Coming Soon: Test Properties in January - Full Roll out in February 2026

What's New

We're excited to introduce Food & Beverage Yield (FBY), a new performance metric designed to give managers a fair, normalized view of server sales performance across your restaurant operations.

What is FBY?

FBY measures how much revenue a server generates per guest relative to your outlet's average entrée price. This creates an apples-to-apples comparison that works across different restaurants, regardless of menu pricing.

The Formula:

FBY = (Server's Average Revenue per Guest ÷ Outlet Average Entrée Price) × 100

For example, if a server averages $72 per guest and your average entrée is $34.76, their FBY would be approximately 207% — meaning they generate roughly 2x the entrée value per guest through appetizers, drinks, desserts, and upselling.

How the Leaderboard Card Works

Benchmark Card

The dark blue summary card shows your Top 20% Benchmark — the average FBY of your top-performing servers. This provides a realistic, data-driven target rather than an arbitrary goal.

Server Rankings

Each server row displays their rank, name, FBY percentage, and performance relative to the benchmark:

The percentage indicator (e.g., +40.7% or -9.2%) shows how far above or below the benchmark each server falls.

Filtering Options

• Meal Period: Breakfast, Lunch, Dinner, or All
• Time Range: Weekly view with date range selector

Detail Modal

Click on the leaderboard to open an expanded view with additional metrics per server:

• Revenue per Check
• Average Revenue per Guest
• Average Tip %
• Total Tips
• Total Revenue
• FBY

Filter by meal period (Breakfast, Lunch, Dinner) and time range (WTD, MTD, YTD, or specific month). Export data using the download button for further analysis.

Why FBY Matters

FBY helps you identify coaching opportunities by showing which servers excel at maximizing guest spend — and which may benefit from training on upselling, menu knowledge, or guest engagement. Because it's normalized to entrée pricing, you can fairly compare performance across different outlets in your portfolio.

Release Date:  January 30th  2025

We've redesigned how you interact with F&B modal filters to give you clearer, faster, and more accurate insights.

What's New

Smarter Filter Controls Date selection and data aggregation are now separate. Choose your time period, then independently decide how you want to see it—daily, weekly, or monthly. No more guessing why your WTD view looks different than expected.

Quick-Select Presets New toolbar buttons for Yesterday, WTD, MTD, and YTD. One click gets you there.

Accurate Goal Comparisons The Performance modal now enforces alignment between your view and goal cycles. Weekly goals display when viewing weekly data; monthly goals display when viewing monthly. This eliminates misleading comparisons and false performance signals.

New Revenue per Guest Modal Track guest-spend efficiency alongside Revenue per Check. Guest counts and opportunities are now visible, helping you identify when high RPG comes with low traffic—or vice versa.

Cleaner Performance Tables We've removed redundant Total Tips (already reflected in Tip % KPIs) and added No. of Checks and No. of Guests to help explain metric movements.

These changes apply across all F&B modals. Leaderboard views remain unchanged.

Attention Customers,

We are writing to inform you of an upcoming security and identity upgrade to the IN-Gauge platform that will take effect as part of our next release.

To improve platform security, data accuracy, and the reliability of user-level insights, we are introducing mandatory email verification at login for a controlled set of pilot locations in Phase 1 of this rollout.

This change addresses a long-standing platform limitation: a portion of users currently access the system through unverified or shared email accounts. That weakens access control, compromises auditability, and reduces the accuracy of reporting and personalization. Verified identity is now a requirement for modern, secure, enterprise-grade systems — and this update brings in-gauge into alignment with that standard.

What will happen

After this release:

• When a user logs in, the system will check whether their email address has been verified.
• If verification is required and the email is not yet verified, the user will be prompted to complete a short verification step before continuing.
• A secure verification link will be sent to the user’s email address.
• Once verified, the user will not be prompted again.

This change does not impact registration or user creation. It only applies during login and only when verification is required for a user’s assigned locations.

What users will see

Users who are already verified will not notice any difference.
Users who are not yet verified will be redirected to a verification screen and will receive an email containing a secure, time-limited verification link. After clicking the link, access will be restored immediately.

Why this matters

This upgrade enables:

• Stronger account security
• Accurate user-level reporting
• Reliable notification delivery
• Future personalization and pre-arrival experiences
• Compliance-grade audit trails

All of these depend on trusted, verified user identities.

Support

If a user does not receive the verification email, they should check their spam or junk folder. If the issue persists, our support team is available to assist.

Thank you for your continued partnership as we strengthen the security and reliability of the in-gauge platform.

Sincerely,
Product Support