From September 1st, 2026, head to the Learning Center to start exploring 4 new courses and 1 learning path (for all DeskMax roles)! 

To help introduce the new release, a teaser video is also available in the Training Videos Card (Agent View).

FORBES STANDARDS

What to expect: Discover how Forbes standards align seamlessly with Frontline Performance Group's Service-Based Sales process. Explore the shared principles that elevate guest experiences, strengthen service delivery, and help your team confidently meet luxury hospitality expectations.. 

Audience: All DeskMax Roles

Content (also available standalone):

1. Forbes Standards - Intro
2. Forbes Standards - The Core
3. Forbes Standards - Greet & Build Rapport
4. Forbes Standards - Upselling
5. Forbes Standards - Free Upgrade
6. Forbes Standards - 5 Minutes

Total Length: 07:50

CONFIDENCE IN THE PRICE

What to expect: Present pricing with confidence by using language that reinforces value instead of hesitation. Discover how simple word choices can strengthen guest trust, improve your presentation, and create more successful service-based sales conversations. 

Audience: All DeskMax Roles 

Length: 00:53

FREE UPGRADE LAST TIME

What to expect: Learn how to confidently respond when guests expect the same complimentary upgrade they received in the past. Discover how to present alternative solutions that maintain a positive guest experience.

Audience: All DeskMax Roles 

Length: 00:24

TRANSITIONAL PHRASE

What to expect: Turn guest hesitation into an opportunity by replacing pressure with purposeful communication. Learn how transitional phrases help you respond confidently to objections, guide guests toward better-fit solutions, and keep every conversation service focused..

Audience: All DeskMax Roles 

Length: 00:49

Q&A FROM AROUND THE GLOBE 14 

What to expect: Gain practical tips from real questions submitted by hospitality professionals around the world. Explore strategies for creating upsell opportunities during quieter shifts, strengthening product knowledge, and confidently serving guests when language barriers exist.

Audience: All DeskMax Roles 

Length: 02:14