From October 1st, 2026, head to the Learning Center to start exploring 8 new courses (for all Front Desk roles)! 

To help introduce the new release, a teaser video is also available in the Training Videos Card (Agent View).

COACH TOM - PRACTICE MAKES THE OFFER

What to expect: Confidence doesn’t happen by accident; it’s built through practice. See how role-play during slower moments can sharpen your recommendations, strengthen pricing language, and prepare you to confidently handle real guest conversations when it matters most.

Audience: All DeskMax Roles

Length: 01:47

COACH TOM - CONVERSION

What to expect: Don’t let a “no” stop your momentum. See how strong performers stay focused on the opportunities that convert, understand that success may come from just one out of every ten, or twenty offers, and use conversion results as motivation to keep presenting with confidence and consistency. 

Audience: All DeskMax Roles

Length: 01:02

COACH TOM - DAILY GAME PLAN

What to expect: Winning days start with a plan. See how preparing for arrivals, departures, group business, inventory, pricing and assigning clear ownership of the daily strategy helps your team practice with purpose, stay prepared, and maximize every opportunity.

Audience: All DeskMax Roles

Length: 01:29

COACH TOM - NEW TEAM MEMBERS

What to expect: Great teams develop new talent by surrounding them with the right examples. See how pairing new team members with consistent MVP performers can reinforce the Core (Positive Attitude, Product Knowledge, and Presentation Style) while building the confidence and habits needed for long-term success.

Audience: All DeskMax Roles

Length: 01:01

COACH TOM - IN-GAUGE

What to expect: Turn IN-Gauge into a powerful part of your team’s daily game plan. See how performance insights, upsell pricing data, daily opportunities, and training resources can help identify coaching needs, learn from top performers, and continuously strengthen team performance.

Audience: All DeskMax Roles

Length: 01:30

GUEST SAYS YES

What to expect: Be ready for the best response to your offer: a yes! Explore how to confidently reinforce the guest’s decision, communicate pricing naturally, and use an advanced approach that keeps the focus on the product and value while maintaining momentum through the positive close.

Audience: All DeskMax Roles

Length: 01:21

CLOSE POSITIVELY - C.A.R.E.

What to expect: Turn a transactional goodbye into a memorable final connection. See how a Statement of C.A.R.E., a Comment About a Relevant Experience, personalizes the close, reinforces genuine hospitality, and leaves the guest with a lasting positive impression.

Audience: All DeskMax Roles

Length: 00:31

Q&A FROM AROUND THE GLOBE 15 

What to expect: What do you do when a guest is too distracted to listen or when an upgrade is already assigned for free? Explore practical answers to real frontline questions and see how confidence, rapid rapport, and a simple commitment to make the offer can turn challenging situations into service and revenue opportunities.

Audience: All DeskMax Roles

Length: 03:02