From June 1st, 2026, head to the Learning Center to start exploring 7 new courses (for all Front Desk roles) and 1 learning path (for Front Desk Leaders)! 

To help introduce the new release, a teaser video is also available in the Training Videos Card (Agent View).

NEXT! DOES NOT SOUND LIKE YOU

What to expect: Create more welcoming and personalized guest interactions by learning how small changes in language can transform the guest experience. Explore simple yet powerful communication techniques that help guests feel invited, valued, and excited from the very first moment of engagement.

Audience: All Front Office Team Members

Length: 00:38

ENGAGING GUESTS WITH BODY LANGUAGE

What to expect: Master the art of guest engagement by combining effective communication with the right body language. Explore how open-ended questions, eye contact, and personalized interactions create stronger guest connections, elevate the check-in experience, and make every guest feel genuinely welcomed and valued.

Audience: All Front Office Team Members

Length: 00:52

CLOSED-ENDED QUESTIONS WITH POSTIVE TONE

What to expect: Strengthen guest connections and create more meaningful conversations by mastering the power of open-ended questions. Explore how asking the right questions helps uncover guest needs, build rapport, and create natural opportunities to elevate service and drive additional revenue.

Audience: All Front Office Team Members

Length: 01:07

TALK TO MANAGER

What to expect: Build guest confidence and elevate your professionalism by mastering confident, knowledgeable communication. Explore how understanding your products, pricing, and inventory allows you to present enhancement opportunities with greater impact on the guest experience.

Audience: All Front Office Team Members

Length: 00:49

SHOW CONFIDENCE

What to expect: Strengthen your upselling success by mastering confident body language and positive presentation techniques. Explore how eye contact, facial expressions, tone, and mirroring can build guest trust, improve communication, and make enhancement offers feel more natural, comfortable, and valuable.

Audience: All Front Office Team Members

Length: 00:49

TOP-DOWN WITH A REASON

What to expect: Improve your upselling approach by learning how to transition pricing conversations in a confident, service-focused way. Explore techniques that help you guide guests toward the right option without inviting negotiation, while still emphasizing value, comfort, and an elevated guest experience.

Audience: All Front Office Team Members

Length: 00:51

Q&A FROM AROUND THE GLOBE 11 

What to expect: Gain valuable insights into overcoming common upselling challenges while maintaining a service-first mindset. Explore real-world questions from hospitality professionals around the globe and uncover strategies for handling rejection, staying motivated, building consistency, and creating meaningful guest experiences that naturally drive results.

Audience: All Front Office Team Members

Length: 02:49

OTHER REVENUE IDEAS 

What to expect: Unlock new revenue opportunities beyond the room! Discover how to create memorable guest experiences through creative packages, strategic partnerships, and cross department collaboration. Learn how to keep your front desk selling, elevate guest value, and turn every stay into a revenue generating opportunity. 

Content: 

• Other Revenue Ideas - Intro 
• Business Products 
• Golf Products 
• F&B Products 
• Forget Me Not Products 
• Family Night Products 
• Romance Products 
• Cabanas 
• Swim Products 
• Spa Products

Audience: All Front Office Team Leaders

Length: 09:56 (10 videos)