From July 1st, 2026, head to the Learning Center to start exploring 6 new courses (for all Front Desk roles) and 1 learning path (for Front Desk Leaders)! 

To help introduce the new release, a teaser video is also available in the Training Videos Card (Agent View).

NAME: WHAT TO SAY

What to expect: Create stronger first impressions by asking the right questions the right way. Explore how personalized greetings, guest-focused conversations, and thoughtful introductions help build rapport, elevate service, and create a welcoming experience that naturally leads to greater guest satisfaction and revenue opportunities. 

Audience: All Front Office Team Members

Length: 01:01

TRY IT FOR ONE NIGHT

What to expect: Handle upsell objections with confidence while keeping the guest experience front and center. Explore effective ways to respond when guests decline an upgrade, avoid creating future service issues, and reinforce the value of their current reservation while leaving the door open for future opportunities. 

Audience: All Front Office Team Members

Length: 01:16

ADJOINING ROOM - TELL THEM WHY

What to expect: Increase the effectiveness of your recommendations by connecting every offer to a guest’s specific needs. Explore how explaining the benefits behind your suggestions helps guests see the value, builds trust, and creates personalized solutions that enhance both the guest experience and your success at the front desk. 

Audience: All Front Office Team Members

Length: 00:42

HOW ABOUT THIS PRICE?

What to expect: Handle pricing negotiations with confidence while maintaining a service-focused guest experience. Explore proven techniques for responding to discount requests, communicating value effectively, and knowing when flexibility is appropriate, all while reinforcing trust, professionalism, and confidence in your property's offerings. 

Audience: All Front Office Team Members

Length: 01:44

CLOSE POSITIVELY - KEYS

What to expect: Turn routine check-ins into memorable guest experiences through intentional communication and thoughtful body language. Explore how small gestures, personalized farewells, and genuine offers of assistance can strengthen guest relationships, elevate service standards, and leave a lasting positive impression. 

Audience: All Front Office Team Members

Length: 00:36

Q&A FROM AROUND THE GLOBE 12 

What to expect: Explore real-world questions from hospitality professionals and gain practical insights for front desk success. Learn strategies for building confidence, making effective offers, embracing a service-first mindset, and using guest conversations to create memorable experiences while driving better results. 

Audience: All Front Office Team Members

Length: 02:28

CLUB LOUNGE

What to expect: Empower your team to turn every Club Lounge conversation into an opportunity to elevate the guest experience and drive revenue. Designed for individual team members and properties facing challenges with presenting Club Lounge as a meaningful enhancement to their guest experience, this learning path impacts incremental revenue, conversion, average daily rate opportunities, and overall service scores. 

Content: 

• Club Lounge - Intro 
• Club Lounge - Know Your Club Lounge 
• Club Lounge - Build Your Product Knowledge 
• Club Lounge - Product Knowledge: Features & Benefits 
• Club Lounge - How To Present It 
• Club Lounge - Business Travelers 
• Club Lounge - Handling Guest Questions 
• Club Lounge - Test Your Knowledge 
• Club Lounge - Team Member Worksheet 

Audience: All Front Office Team Members

Length: 12:47 ( videos)