Understanding Your AI Insights Report

Suite Diversity Mastery measures an agent’s ability to successfully sell across multiple suite categories while maintaining or improving upsell performance.
It goes beyond raw revenue and focuses on sales versatility — how effectively an agent understands, positions, and converts guests into different suite types rather than relying on a single familiar product.

In essence, it evaluates range, adaptability, and precision in premium suite sales.

Core Purpose

The goal of Suite Diversity Mastery is to ensure that top-line performance isn’t concentrated in just one suite type (e.g., all sales in “Maisonette Suite ”) but instead distributed across multiple premium  suites: *

Agents who master this skill:

• Demonstrate multi-product competency,
• Align guest preferences with suite features and benefits, and
• Support revenue diversification, reducing concentration risk.

How It’s Reported

1. Focus Metrics (Only Diversity-Based KPIs):

   • Number of Distinct Suite Types Sold
   • Average Upsell Revenue per Suite Type
   • Total Revenue Across Suite Categories
   • Conversion Rate Across Multiple Premium Suites
   • KPIs unrelated to suite mix (are excluded from this section to maintain focus.

2. Variance Analysis:

   • The system compares the top performer’s suite mix versus the developing agent’s narrower sales pattern.
   • Positive Variance: Shows how the top performer diversified suite offerings (e.g., multiple suite tiers sold with strong conversion).
   • Negative Variance: Highlights where a developing agent is underperforming — such as repeatedly selling one suite type or missing opportunities to pivot between categories.

3. Training Application:

   • High performers serve as reference profiles for suite positioning and category switching.
   • Coaching focuses on:
     • Suite comparison knowledge
     • Guest-needs matching
     • Translating amenities into tailored value propositions
   • Typical improvement timeline: 3–4 weeks with structured knowledge transfer and scenario practice.

Example of Suite Names:  

*
Presidential Suite, Royal Suite, Diplomatic Suite, Imperial Suite, Chairman’s Suite, Ambassador’s Suite, Penthouse Suite, Villa Suite, Spa Suite, Maisonette Suite, Grand Suite, Metropolitan Suite, Premier Suite.