The issue affecting multi-language audio tracks in our LMS video player has now been fully resolved.
This Wistia feature allows a single video to contain multiple audio tracks so learners can easily switch between languages without needing separate versions of the same video. Each track is labeled by language, and engagement tracking remains unified across all versions.
Resolved on: Thursday, November 27th
We’ve confirmed that the problem occurs only in Safari and is tied to how Wistia’s player (our third party streaming service) is handled in that browser. Specifically, Safari blocks certain XMLHttpRequest calls that Wistia uses for its playback logic, which leads to the error you’re seeing.
We’re now working directly with Wistia to address this on their side and ensure consistent playback across all browsers.
We will keep all customers updated as soon as we have a confirmed fix.
We are currently addressing two LMS media-player issues impacting some users:
Resolution in progress — next update will follow after engineering delivers RCA and solution recommendations. Friday November 21st
We’re updating the login and account management flow to make it clearer and more secure.
Previously, users with deactivated accounts could see a “blocked after multiple failed attempts” message and still receive password reset emails, which caused confusion.
The new workflow introduces clear, accurate messaging for each account state:
Admins will also see clearer account status indicators, audit logs, and reactivation options.
These improvements ensure transparency for users, reduce confusion, and bring our authentication flow in line with best practices for both security and user experience.
Amazon Web Services (AWS) is currently experiencing a major global outage impacting multiple regions and core infrastructure components. This disruption has affected numerous major platforms, including Netflix, Slack, Disney+, Epic Games, and Shopify, among others.
At this time, we are actively monitoring the situation and evaluating any potential downstream impact on IN-Gauge. While there is no confirmed effect on our service, users may experience intermittent slowdowns, timeouts, or other performance issues as a result of the broader AWS instability.
If you notice any degradation in performance or unexpected errors, please submit a support ticket through our Help Center so our team can investigate promptly.
We’ll continue to track AWS’s recovery progress and provide updates as more information becomes available.
Thank you for your patience and understanding while AWS works to restore normal operations.
Team IN-Gauge
Premium Value Development Partnership identifies agents demonstrating strong performance and sales concentration in high-value premium suites, positioning them as key contributors to overall premium revenue growth.
This segment represents agents who are actively driving premium conversion, maintaining price integrity, and consistently achieving above-average upsell rates within top-tier suite categories.
They are considered strategic partners in premium value development, setting the operational benchmark for premium suite excellence.
This segment isolates high-performing agents whose results directly impact premium suite yield, revenue concentration, and brand value perception.
It provides leadership and analytics teams with visibility into:
Agents within this segment are not just high earners, but strategic enablers — their approach, confidence, and guest engagement patterns directly contribute to the property’s premium revenue trajectory.
They serve as mentorship anchors for developing agents, supporting broader premium value adoption across the sales organization.
Suite Labels:
Presidential Suite Royal Suite Diplomatic Suite Imperial Suite Chairman’s Suite Ambassador’s Suite Penthouse Suite Villa Suite Spa Suite Maisonette Suite Grand Suite Metropolitan Suite Premier Suite
Premium Suite Sales Mentorship evaluates an agent’s ability to confidently position, communicate, and convert high-tier suite products — typically the top premium offerings within the property’s inventory (e.g., Presidential ).
*
This category focuses on value articulation at the luxury level, where emotional influence, exclusivity framing, and brand storytelling drive the guest decision.
It measures how well an agent can maintain price integrity, justify premium rate differentials, and convert aspirational interest into confirmed high-value sales.
The objective of Premium Suite Sales Mentorship is to:
This category identifies agents who are close to high-tier sales capability and need mentorship to cross the confidence and articulation threshold required for luxury positioning.
* Also know as:
Presidential Suite Royal Suite Diplomatic Suite Imperial Suite Chairman’s Suite Ambassador’s Suite Penthouse Suite Villa Suite Spa Suite Maisonette Suite Grand Suite Metropolitan Suite Premier Suite
Other Revenue to Room Expansion Mentoring measures an agent’s ability to convert non-room revenue opportunities (e.g., dining, spa, event, or amenity interactions) into room or suite sales — specifically through value recognition, cross-selling skill, and timing.
This category identifies agents who engage guests outside the traditional booking flow and successfully transition ancillary interest into incremental room revenue.
It emphasizes commercial awareness, proactive engagement, and situational selling confidence — turning peripheral revenue touchpoints into core accommodation conversions.
The objective of this mentoring area is to develop agents who can:
Essentially, this mentoring track helps agents bridge the gap between service interaction and room revenue growth — elevating guest conversations into holistic, multi-product conversions.
Other Revenue to Room Expansion Mentoring directly contributes to total revenue per guest (TRevPAR) uplift by leveraging non-room interactions as viable conversion channels.
This mentoring category helps properties:
In short, it transforms service engagement into structured, measurable room revenue growth, developing agents into multi-channel conversion specialists.
Definition:
Product Diversification measures an agent’s ability to successfully sell across multiple product types or suite categories rather than relying on a single offering. It evaluates breadth and adaptability — how well an agent identifies guest needs and positions various suite types, experiences, or add-ons that align with those needs.
In short, it’s about expanding the range of products sold per agent, not just increasing revenue in one category. A diversified performer drives broader occupancy impact and revenue resilience, reducing dependency on a single product line.
Focus Metric:
Variance Reporting:
Training Pairing Insight:
Outcome Tracking:
Training Pairing-
Understanding Your AI Insights Report
Confident Closing Development measures an agent’s ability to convert premium suite opportunities into confirmed upsells through confidence, clarity, and control during the close phase of the sales interaction.
It focuses on the psychological and communication aspects of the final step in the sales cycle — where hesitation, uncertainty, or poor value articulation can directly cause revenue loss.
This competency is less about product knowledge and more about confidence under pressure, price integrity, and strategic closing behaviors that secure premium conversions.
The purpose of this development area is to help agents:
An agent excelling in this area closes at a higher rate because they present offers with certainty, composure, and credibility — positioning the upgrade as a benefit, not an expense.
Key Metrics (Only Closing-Based KPIs):
Variance Analysis:
Training and Coaching Focus: